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- #CARBONITE SUPPORT FOR MAC#
- #CARBONITE SUPPORT FULL#
- #CARBONITE SUPPORT SOFTWARE#
- #CARBONITE SUPPORT TRIAL#
#CARBONITE SUPPORT SOFTWARE#
Visit Carbonite » Features About CarboniteĬarbonite was founded in 2005 by Jeff Flowers and David Friend, entrepreneurs who had previously worked together to get companies including Sonexis, FaxNet and Pilot Software off the ground. If you decide to go ahead with Carbonite, you can pay using Visa, MasterCard, American Express and Discover cards. Of course, price isn’t the only factor in choosing your backup provider, and Carbonite has a lot to offer for the price.
#CARBONITE SUPPORT FULL#
Carbonite does suffer in comparison, however, as neither alternatives charge extra for full use of their features while those wanting everything that Carbonite has to offer will have to shell out considerably more. Both also offer unlimited storage, with all three providers charging between $50 and $60 per year. Price-wise, Carbonite’s Basic plan sits in the same range as major competitors Backblaze and CrashPlan.
#CARBONITE SUPPORT TRIAL#
You don’t need to provide your bank details when you sign up, and all of your files will be permanently 15 days after the trial ends unless you purchase a paid version. This gives you access to 15 days of Basic subscription, although you won’t be able to store music or video files until you pay up for a full subscription. If you’d like to give Carbonite a try before signing up, you can always opt for their free trial. Like the Plus scheme, Prime is only available on Windows.
#CARBONITE SUPPORT FOR MAC#
Unlike the Basic subscription, however, Plus is not available for Mac users.Īt the top of the range, Prime users can access the full array of Carbonite features for a cool $149.99 per year, including a complimentary courier recovery service and automatic video backups. One step up the scale, a Plus subscription has all of the same features as the Basic plan, but for $99.99 per year users can also backup files from an external hard drive and make use of Carbonite’s mirror image backup system (see ‘Features’ below). Users receive unlimited backup for one computer, as well as a free mobile application and access to customer support. The Basic plan costs $59.99 per year and is compatible with both Windows and Mac operating systems. Lewiston office still exists for business and higher-tier support reps, and I suspect so they can still - more.If you’re thinking of signing up with Carbonite you’ve got plenty of choice, as they offer three plans for personal use – Basic, Plus and Prime. based, but now it's just a skeleton of what it was a few years ago because they contracted a Jamaican call center for the bulk of contact because it was cheaper. This company received a lot of publicity because it hired tech support that was U.S. Where before it was about getting people on the right product it is now looking for any and every opportunity to try to sell people a higher plan, whether they really need it or not. Have actually seen people be told by their manager that if they don't improve their sales figures, they would be fired for "insubordination". They cleverly brand it as 'improving the customer experience' but let's be clear, there are sales quotas you MUST meet to avoid punitive action or firing. What was always touted in the past as "Not a Sales Position" has become all about sales. Center was constantly winning global awards for customer service with satisfaction numbers that regular call centers can barely reach halfway to.Īt this point, it has shifted to a different company.
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Customer happiness was at award-winning levels and it was an honest company that would make sure you had the right product, but would not try to upsell a customer to a product they really didn't need just to make a quick buck.
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That focus on customer care was what made it different from competitors with tech support based out of third-world countries, and it showed. Was very much about the customer experience when I started years ago.